SimpsInns Guarantee

SimpsInns is committed to ensuring the safety of all our guests and team members during your stay with us. To put guests' minds at ease when booking with SimpsInns we offer a Coronavirus Guarantee, which allows you to amend your stay if required due to the following factors: 

  1. You are unable to travel due to local travel restrictions
  2. You are unable to travel due to sickness or are having to self-isolate due to the Coronavirus outbreak
  3. You feel unsafe to come on your break due to the threat of Coronavirus
  4. The SimpsInns hotel which you have booked is closed due to the Coronavirus outbreak

Our Guarantee

  • Guests can transfer their booking to a new date in 2020 or 2021, free of charge before 4pm the day prior to arrival
  • Free cancellation until 4pm the day prior to arrival with a full refund

Please note: If you make your booking through a third-party, you will need to contact them direct to confirm their policy.

Terms and conditions

  1. Free amendments and cancellations will only apply to customers who notify us before 4pm the day prior to arrival
  2. If you choose to amend your booking to a new date, and should your new stay be cheaper than your existing booking, we will refund the difference. Should your new break be more expensive, you will need to pay the difference at time of booking
  3. Amendments and cancellations can only be made by calling Central Reservations on 01294 204040
  4. The Coronavirus Guarantee is available until further notice
  5. The Coronavirus Guarantee is not applicable to any bookings made via third parties. Please contact them directly to discuss your booking
  6. Guarantee applies to all bookings in 2020

Safe & Clean Guarantee

Our Promise To You – Keeping You Safe 

At SimpsInns we understand the importance of keeping all our guests and team safe during these unprecedented times. We are delighted to have the opportunity to welcome you back to one of our family owned venues in Ayrshire where we have taken every precaution to protect you during your stay with us.

The world is a different place and it’s vitally important we all have peace of mind when it comes to hygiene and cleanliness. We continually adhere to government guidelines and social distancing measures and have also enhanced our health and cleaning protocols to the highest industry standards at all our hotels, restaurants and bars.

During your time with us, we want you to enjoy the same warm and friendly Scottish hospitality you’d expect at any SimpsInns venue. Just now, we also promise the highest levels of cleanliness and hygiene for everyone’s safety.     

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Restaurant Booking

Kilwinning Road  · Irvine · Ayrshire · KA12 8RU  ·  Tel: 01294 272498

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